Legal
Refund Policy
This page describes the general approach Celpip Mock Test may use when reviewing refund requests for paid plans or billing-related issues.
General policy
Refund requests may be reviewed on a case-by-case basis. Eligibility may depend on factors such as the purchase date, account activity, feature usage, duplicate charges, technical issues, or whether paid access has already been substantially used.
When requests may be considered
Requests may be considered when users experience billing errors, duplicate transactions, unauthorized charges, or significant technical problems that materially prevent access to a purchased feature and cannot be resolved through support.
When refunds may be limited
Refunds may be limited or declined where a plan has already been actively used, where included tests or premium materials have been substantially consumed, or where the request falls outside the review period defined by platform policy or payment-provider requirements.
How to request billing support
Users with billing or refund questions should contact support with their account email, purchase details, and a short explanation of the issue so the request can be reviewed more efficiently.
